City Reach understands that doing business in todays fast moving and ever evolving world requires fast, dynamic response to your market conditions and to be on top of your sales and forecast. The ability to service existing customers better and to be proactive in new customer acquisition is critical. The ability to control the information flow from your sales people, customer service personnel and to make meaningful use of the data is mandated.
The good news is that CRM solutions to help your teams sell has never been simpler – todays technology allows for us to seamlessly collect data and collaborate with anyone, on any device. Easily know the status of a particular sale, the projections for each product line and all of the information you can imaging to keep you on top of your sales and markets.
Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. CRM systems are designed to compile information on customers across different channels -- or points of contact between the customer and the company -- which could include the company's website, telephone, live chat, direct mail, marketing materials and social media. CRM systems can also give customer-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns.
Our Customer Relationship Management (CRM) experts can help you identify what portions of your business can benefit from CRM implementation, which portions to stay away from until needed and to make sense of a very complex project.
“City Reach has provided and their MSP implemented CRM solutions that work for us; and our managment and sales people have never been more efficient and profitable”